We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

THE CHALLENGE: 

• Provides daily IT support and resolves technical issues for Manila-based employees efficiently.
• Maintains and manages all end-user workstations — including checking, analyzing, troubleshooting, and resolving PC hardware and software problems.
• Delivers software and application support: installing, resetting operating systems, deploying applications, and configuring software across all departments.
• Manages tickets in Jira and ServiceNow for both Manila Office and global tasks, ensuring timely responses and resolution.
• Administers user accounts: creating, modifying, and removing Active Directory accounts, RTS accounts, and user access across instant messaging and business applications.
• Supports network connectivity and office printing infrastructure.
• Sets up, configures, and deploys workstations and devices for all departments.
• Supports IT security requirements including password management, antivirus management, and endpoint protection.
• Serves as the first point of contact for technical support across the business, resolving hardware and software issues promptly.
• Manages day-to-day IT operations including asset inventory and management, procurement coordination, and Active Directory administration.
• Collaborates effectively with global IT and development teams to support our international operations.
• Minimizes business downtime by ensuring all reported issues are tracked, followed through, and resolved completely.
• Works with Microsoft technologies including Windows 10, Office 365, Azure, and Intune.
• Uses antivirus tools and IT asset management systems confidently.
• Communicates clearly and professionally, takes ownership of issues, and delivers consistent follow-up without requiring constant supervision.