We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
ABOUT US:
MTS Service Delivery Managers are a crucial link between the Bookmaker and several internal teams (colleagues from sales, account management, client integration, product/engineering...), always making sure that the client is progressing through the onboarding pipeline, has all the needed information, accesses and tools, to allow the a quick and successful launch to production.
THE CHALLENGE:
Due to extensive product growth, we require a new Service Delivery Manager to be responsible for guiding new and existing customers through technical integration and ongoing support processes of our MTS Platform.
Coordination of Client integration activities: technical integration, preparation for technical launch and start of operations.
Resolve challenges and business or operational queries from the technical client Integration teams.
Follow/maintain the Client Integration pipeline in collaboration with MMS Internal stakeholders.
Initiate technical integration, coordination and planning of kick-off calls with clients, platform providers, Sportradar Sales, and other relevant stakeholders.
Synchronize status of Client integration with Sportradar Customer Care Unit.
Plan all Operator launches within Production.
Complete data quality checks relating to Client Integration pipeline.
Assist the Digital Marketing Manager and Business Development units with any operational issues.
Other duties as assigned.
ABOUT YOU:
3-4 years of demonstrated experience in a Service Delivery and/or Sales Engineering role, in a highly complex environment.
Good understanding of Software development life cycles, methodologies, and Project Management.
Passionate about sports.
Fluent in English (both written and spoken), additional languages considered a bonus.
Self-motivated, with strong time management and organizational skills.
Excellent problem-solving skills, and ability to effectively and proactively identify and analyses problems and find appropriate solutions.
Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team’s confidence quickly.
Creative & inquisitive thinker, keen to further refine systems and processes.
Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.
Nice to have skills:
Experience working in a global, multilingual organization.
Willing to travel occasionally for client meetings, both domestically and internationally.
OUR OFFER:
A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US).
Ability to shape your own workday and career via a clearly defined professional and personal development plan.
Opportunity to work with senior leadership, develop yourself and build your career within an inspiring and fast-growing company and digital sports environment.
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
Hybrid work model.
New office with several additional benefits.
OUR RECRUITMENT PROCESS:
Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
Two Interviews with the team: First meeting with Hiring Manager to dive into your experience and your skills, and second interview with the Wider team to discuss team fit.
Final interview: Invitation to the office and meeting with the wider team, to discuss about your solution and cultural fit.
Final Steps: Receive feedback and, if successful, an offer!
Litostrojska Cesta 52a, Ljubljana , Slovenia
